Pasha Legal
How we look after the personal information you share with us through this website, written plainly and honestly.
Pasha Legal respects your privacy. This policy explains, in plain language, what personal information we collect through this website, why we collect it, who we share it with, and the choices and rights you have. We have written it to be honest and accurate, so you know exactly what happens to the details you send us.
We handle your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and, as a law firm, in accordance with our professional and confidentiality duties. Please read this policy alongside the short collection notice shown at our contact form and website chat, which points you here before you send us anything.
Pasha Legal is a law firm based in Doncaster East, Victoria. In this policy, "Pasha Legal", "the firm", "we", "us" and "our" mean Pasha Legal.
Pasha Legal is the party responsible for the personal information you provide through this website. When you make an enquiry, that information comes to the firm, is held in the firm's own systems, and is used by the firm to respond to and act on your enquiry.
This website is built and operated for the firm by Scalus (a trading name of TMC Media Pty Ltd, ABN 26 660 757 415, based in Melbourne, Victoria), which acts as the firm's service provider. Scalus operates the website and the enquiry pipeline on the firm's behalf and under the firm's instructions. Scalus passes your enquiry to Pasha Legal's systems and keeps the website running. Scalus is not designed to build its own database of visitors and does not use your enquiry information for its own commercial purposes. Both Pasha Legal and Scalus take reasonable steps to look after the information involved in operating this website.
We collect only what we reasonably need to help you.
Where it is lawful and practicable, you can deal with us without identifying yourself, or by using a pseudonym, for example by making a general phone enquiry to ask a question before you decide to go further. If we need to identify you to act on a legal matter, we will tell you why.
When you use our "book a consultation" or contact form, or our website chat, you can choose to give us:
We collect this information directly from you, from what you type in and submit. We use it so the firm can understand your enquiry and get back to you. Our website chat is our own conversational assistant that helps direct your enquiry to the right place. Messages you type into the chat are treated exactly the same way as a form enquiry: they come to the firm so we can respond, and everything in this policy that applies to the form applies equally to the chat.
The chat helps route and organise your enquiry so a person at the firm can respond. It does not make any automated decision that significantly affects your rights or interests. Real people at Pasha Legal read your enquiry and decide how to help you.
The short collection notice shown at the form and chat tells you, before you submit, who we are and how to contact us, that we are collecting your information and why, that your enquiry is stored and managed through our customer relationship management provider (GoHighLevel) and may be handled overseas including in the United States, the main consequence if you do not provide the information (we may not be able to help you with your enquiry), and that this policy explains how you can access or correct your information and how to make a complaint.
There is no document upload or file tool on this website. You do not need to, and cannot, send us documents or files through this site. Please do not attempt to send sensitive documents through the website; if we need documents from you, we will arrange a secure way to do that once you have engaged the firm.
Like most websites, and where analytics is enabled, we may automatically collect standard technical information when you visit, such as your IP address, device and browser type, the pages you view, and information collected through cookies. We use this to keep the website working, to keep it secure, and to understand in a general way how the site is used so we can improve it. See section 9 for more on cookies and analytics.
Because we are a law firm, an enquiry about a legal issue can sometimes reveal sensitive information, for example about your health, a criminal matter, or your family or financial circumstances. Under the Privacy Act, this is treated as "sensitive information" and given extra care.
Sensitive information, such as health information or information about a criminal matter, is collected only with your consent and only where it is reasonably necessary to respond to and act on your enquiry. When you voluntarily type and submit your enquiry through the form or chat, you are consenting to us collecting and handling the information you have chosen to include, including any sensitive information, so that we can respond to you. You do not need to provide sensitive information to make first contact with the firm.
To help keep your first contact safe and simple, please share only enough about your matter for us to understand how we can help. You do not need to include sensitive personal details at this early stage. There will be a more secure and appropriate time to go into detail once you have engaged the firm.
If we receive personal or sensitive information that we did not ask for and could not lawfully have collected, we will take reasonable steps to destroy or de-identify it, unless the law requires us to keep it.
As a legal practice, we are also bound by professional confidentiality obligations and, where it applies, legal professional privilege. These duties reinforce, and in places go beyond, our privacy obligations, and they apply to the information you share with us.
We use your enquiry information only to:
We do not use your enquiry for any unrelated purpose. We do not sell or rent your personal information to anyone. We do not add you to a marketing list, and we do not send you marketing, unless you separately choose to opt in to that. If you do opt in, you can opt out again at any time (see section 8).
Your enquiry goes to Pasha Legal so the firm can help you. In practice, that means it is available to the lawyers and staff at the firm who are handling your matter.
To receive and manage your enquiry, the firm uses trusted third-party providers that operate on the firm's behalf and under contract:
These providers handle your information only to help operate the website and pass your enquiry to the firm. Any automated follow-up we send about your enquiry, for example an acknowledgement or a reminder about your consultation, is to help with the enquiry itself and is not marketing. We will not send you marketing messages through our CRM or any other channel unless you have opted in, and every marketing message will include a way to unsubscribe. Other than these providers and the firm's own people, we do not disclose your personal information to anyone, except where we are required or authorised to do so by law, or by a court, tribunal or regulator, or where you have asked or agreed for us to.
Our CRM provider (GoHighLevel), which also handles the enquiry notifications we receive, may store or process information on secure servers located outside Australia, including in the United States and possibly other countries where it operates its infrastructure. This means that when you make an enquiry, your information is likely to be handled overseas by this provider.
We want to be clear and honest about this rather than claim your data never leaves Australia, because that would not be true. Where information is handled overseas, we take reasonable steps, including contractual protections with those providers, to require them to handle your information consistently with the Australian Privacy Principles. Under the Privacy Act, Pasha Legal remains accountable for your information even when it is handled by an overseas provider, and proceeding with an enquiry does not sign away that accountability.
Your enquiry lives in the firm's own systems (its CRM and its email), as described above. The website is not designed to build a separate database of your enquiry, and Scalus, which operates the website for the firm, does not use your enquiry for its own commercial purposes. The website's job is to pass your enquiry to the firm so the firm can help you.
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Those steps include technical and organisational measures such as encryption of information in transit (a secure, HTTPS connection), restricting access to those who need it, using reputable third-party providers, and staff and providers being bound by confidentiality obligations.
At the same time, we want to be realistic. No method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security. What we can promise is that we take the protection of your information seriously and take reasonable steps to keep it safe.
We keep your information only for as long as we need it to respond to and act on your enquiry and to meet our legal, professional and record-keeping obligations. As a law firm, we are often required to keep certain records for a set period, for example around seven years, under law and professional rules. When we no longer need your information for any of those purposes, and we are not required by law to keep it, we take reasonable steps to destroy it or de-identify it.
If a data breach happens that involves your personal information and is likely to result in serious harm to you, we will respond in line with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). Depending on the circumstances, this may include notifying you and notifying the Office of the Australian Information Commissioner (OAIC), and telling you what steps you can take in response. Nothing in this policy limits our obligations under that scheme.
You have rights over the personal information we hold about you.
To exercise any of these rights, please contact us using the details in section 12.
Where enabled, this website may use cookies and analytics tools to help the site function, keep it secure, and understand in a general way how visitors use it, so we can improve it. If we enable a third-party analytics tool that handles information overseas, we treat it the same way as the providers described in section 5.1. You can usually manage or disable cookies through your browser settings, though some parts of the site may not work as well if you do. We do not use this technical information to identify you personally beyond what is needed to run and improve the site.
This website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information through this website, please contact us and we will take reasonable steps to deal with it appropriately.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law, the Privacy Act 1988 (Cth), or any other law, that cannot lawfully be excluded. Those rights always apply, whatever this policy says.
To the extent permitted by law, and only where a right may lawfully be limited:
We have written this policy this way so that both the firm and its website provider are honest about their roles, and so that your legal rights are preserved rather than signed away.
If you have a question about this policy, or you want to access or correct your information, opt out of marketing, or raise a privacy concern or complaint, please contact Pasha Legal first. We take privacy concerns seriously and will work with you to resolve them.
Pasha Legal
4/1004 Doncaster Road, Doncaster East, Victoria 3109
Email: info@pashalegal.com.au
Phone: (03) 9848 7275
When you make a complaint, we will acknowledge it, look into it, and respond within a reasonable time, usually within 30 days. Please give us that reasonable time to respond before escalating. If you are not satisfied with how we have handled your complaint, you can escalate it to the Office of the Australian Information Commissioner (OAIC):
We may update this policy from time to time to keep it accurate and up to date with our practices and the law. The current version is always the one published on this website, and any changes take effect when we publish them. We encourage you to check back if you would like to stay informed.
Last updated: 1 July 2026